1. Acceptance of Terms
By using the Zingo website or mobile applications (the “Services”), you agree to these Terms. If you do not agree, do not use the Services.
2. Services Offered
Zingo operates a licensed pharmacy quick-commerce service: you may browse medicines and health products, submit prescriptions for pharmacist verification, and choose delivery or store pickup within our service area. Availability, ETA, and catalog depend on store operations and local regulations.
3. Prescriptions
- Valid prescriptions are required for prescription-only (Rx) medicines.
- Our pharmacists verify uploaded prescriptions before fulfilment.
- We may cancel or hold orders if a prescription is invalid, incomplete, or missing.
- Tele or consult paths, where offered, do not replace your treating clinician.
4. Delivery & pickup
Delivery times are estimates based on store readiness and road conditions — not fixed guarantees. Pickup orders are released at the counter after identity/OTP or QR checks as shown in the app. Weather, traffic, and inventory can affect fulfilment.
5. Medical disclaimer
Zingo does not diagnose conditions or prescribe treatment through marketing content. Always consult a qualified healthcare professional before starting, stopping, or changing medication. We are not responsible for adverse reactions to medicines you take.
6. Limitation of liability
To the fullest extent permitted by law, Zingo is not liable for indirect, incidental, or consequential damages arising from use of the Services. Our total liability for any claim relating to an order is limited to the amount you paid for that order.
7. Contact
Questions about these Terms: hello@zingohealth.com